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FAQs

Your Order & Delivery

Do we ship internationally? We sure do! All details can be found on our shipping info page.

What is my estimated delivery time? Well that all depends on where you live, and the postage option you have selected. UK first class orders we estimate 1-3 working days, UK second class we estimate 3-5 working days. International orders within Europe (EU) we estimate 5-10 working days, and anywhere else in the world 7-14 working days. Note: only working days are counted, this does not include weekends or holidays.

What do I do if my order still hasn't arrived after the estimated time? If your order still hasn't arrived after the estimated time from the shipment date (you'll receive a shipment email), you can contact us at contact@thekasenation.com and we can look into it further for you. Note: International orders can sometimes get delayed in transit by customs delays, exceptional circumstances etc.

Where is my order confirmation? Once you have placed an order with us, you should instantly receive an email confirmation to the email address you provided. If for some reason you did not receive this email (please check your spam folder), or you entered the incorrect email address by mistake, please email contact@thekasenation.com and we can get it resent to you.

Will my parcel be charged additional custom and import charges? Custom or Import Charges are charged once an item has arrived in its destination country. This is very rare when purchasing from us due to our products being valued under the import charge threshold. However, we have no control if your item does incur charges, as Import and Custom policies vary from country to country. We recommend that you find out what these charges may be before you place your order. Custom or Import Charges are not applicable for UK orders.

What is our returns policy? Please see our returns policy information page for all the details.

Will my postage costs be refunded? Unfortunately postage costs will only be refunded if your product is faulty or damaged.

Why have I been charged the incorrect amount? We never take more of your money than we are supposed to. TheKaseNation is a UK based brand so all transactions and all prices are listed on our website are in GBP (£). If you are placing an order outside of the UK that uses a currency other than GBP the amount displayed on your bank statement will be in your own currency.

Our Products

Are your phone cases flexible or hard plastic? All our cases are made from a flexible soft plastic. More details about the material of each case can be found on the specific product page.

Do your phone cases cover all the edges of my phone? Indeed they do! We've got all sides covered with cut outs for your charging cable, aux, and silent mode switch. For the rest of your buttons the case is specially crafted so you can still have perfect use of them while still being protected. 

Are your phone cases slightly raised over the front of your screen? Yes they are! The cases are slightly raised over the edge so if you put it screen down the screen does not touch the surface to help protect it. 

Still not getting your answers? You can email us anytime via our contact us section or at contact@thekasenation.com